Refund Policy

At DevProcess, we strive to ensure that our clients are fully satisfied with the software development solutions we provide. However, if for any reason you are not satisfied with the services rendered, we offer a clear and transparent refund policy to address your concerns. Please read the following terms carefully to understand your rights regarding refunds.

1. Eligibility for Refunds

Refunds will only be granted under specific circumstances, as outlined below. Please note that our services are primarily tailored to the specific needs of each client, and once work has commenced or completed, refunds are not automatically granted.

• If you are dissatisfied with our services due to a significant failure to meet the agreed-upon specifications or deliverables, you may request a refund.
• Refund requests must be made within 7 days of delivery of the final product or service. After this period, refunds will not be considered.
• Refunds will not be granted if the dissatisfaction stems from subjective preferences, such as changes to the original design or development after the work has been completed, or if the service was used according to the agreed terms and conditions.

2. Non-Refundable Services

The following services are non-refundable:

• Initial consultations, idea validation, and planning stages.
• Any paid feature enhancements or additional services after the final project has been delivered.
• Custom software development that has been partially or fully implemented according to your specifications.
• Third-party service charges, including but not limited to API subscriptions, external tool integrations, and software licenses.

3. Refund Process

If you believe you are entitled to a refund, please follow these steps:

• Contact our support team at [email protected] with a detailed explanation of your issue and the reason you are requesting a refund.
• Our team will review the situation and assess whether your claim is valid under the terms of our refund policy.
• Once your request has been reviewed, we will notify you of the outcome and, if applicable, initiate the refund process.
• If the refund is approved, it will be processed within 14 business days and returned to the original payment method used for the transaction.

4. Partial Refunds

In some cases, we may offer partial refunds depending on the progress at the time of the refund request. This will be determined on a case-by-case basis and communicated to you directly.

5. Dispute Resolution

If a refund request is denied and you believe that the denial was unjustified, we encourage you to discuss the matter with us. We aim to resolve any disputes in an amicable and fair manner. You can contact us via email or phone for further discussions.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated date. Please review this page periodically to stay informed of any revisions.

7. Contact Us

If you have any questions or concerns about this Refund Policy, or if you would like to request a refund, please do not hesitate to contact us at:

[email protected]